Legal notice

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else occurs, entitling you to claim warranty. According to European law, we are liable for any lack of conformity that becomes apparent within two years after the goods are delivered. You may have additional rights under Dutch law.

If you discover or should have discovered a defect in the product, you must contact us within a reasonable period. A reasonable period is at least two months. Under certain circumstances, a longer period than two months may also be acceptable.

Complaints

It is always possible that things don't go as planned. We recommend that you first make your complaints known to us by emailing info@animalvalley.nl. If this does not lead to a resolution, you have the option to register your dispute for mediation with an external mediator.